Refund Policy
Last updated: February 1, 2026
1. Overview
At Fudie, we want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for subscription payments and one-time credit pack purchases. All refund requests are handled by our billing team and processed through Stripe, our payment provider.
2. Subscription Refunds
If you are unsatisfied with your subscription, you may request a full refund within 7 days of your initial purchase or renewal date. Refund requests made after the 7-day window will be evaluated on a case-by-case basis. When a subscription refund is approved, your subscription is cancelled immediately and access to paid features ends. Any credits granted as part of the refunded billing cycle will be revoked. Credits that were consumed before the refund request cannot be refunded.
3. Credit Pack Refunds
One-time credit pack purchases (Boost 50 and Boost 100) are non-refundable once any credits from the pack have been used. If no credits from the purchased pack have been consumed, you may request a full refund within 48 hours of purchase. Partially used credit packs are not eligible for refunds. Non-expiring credits persist across plan changes and are not affected by subscription cancellations.
4. Pro-Rated Adjustments for Plan Changes
When upgrading your subscription mid-cycle, Stripe calculates pro-rated charges automatically. You only pay the difference between your current plan and the new plan for the remaining days in your billing cycle. When downgrading mid-cycle, the remaining balance is applied as credit toward your next billing cycle through Stripe. We do not issue cash refunds for mid-cycle downgrades. The credit is automatically applied by Stripe to your next invoice.
5. Trial Availability
Fudie does not currently offer a free trial. Refund eligibility starts from the date of your first paid charge and follows the rules above.
6. Service Disruptions
If the Fudie platform experiences significant downtime or service disruption that prevents you from using your credits, we will extend your billing cycle or issue credits proportional to the disruption period at our discretion. Extended outages exceeding 72 consecutive hours may qualify for pro-rated refunds. Scheduled maintenance windows do not qualify for service disruption compensation. We will make reasonable efforts to notify you of planned downtime in advance.
7. Failed Generation Jobs
Credits reserved for generation jobs that fail are automatically released back to your account. You do not need to request a refund for failed jobs — the credit system handles this automatically. If you notice that credits were not properly released after a failed job, contact our billing team and we will resolve it promptly.
8. Chargebacks
We encourage you to contact our billing team before initiating a chargeback with your bank or credit card company. We are committed to resolving disputes directly and promptly. Accounts with unresolved chargebacks may be suspended until the dispute is settled.
9. How to Request a Refund
Send your refund request to [email protected] with the following information: the email address associated with your Fudie account, the date of the purchase or renewal, the reason for your refund request, and whether the request is for a subscription or credit pack purchase. We aim to respond to all refund requests within 2 business days and process approved refunds within 5-7 business days. Refunds are returned to the original payment method used for the purchase. You will receive a confirmation email from Stripe once the refund is processed.
10. Exceptions
Refunds will not be granted in the following circumstances: accounts terminated for violation of our Terms of Service, fraudulent purchase activity, requests made more than 30 days after the purchase date (unless required by applicable law), or purchases made during promotional periods where refund terms were explicitly modified. We reserve the right to deny refund requests that appear to abuse this policy.
Billing questions? Contact us at [email protected]