Common Issues and Solutions

Having trouble? Here are solutions for the most common issues Fudie users encounter.

Generation Failed

Symptoms: Your job shows a "Failed" status with an error message.

Common causes and fixes:

• Temporary server issue — Wait 30 seconds and try again. The system automatically retries failed jobs up to 3 times.
• Invalid input image — Make sure your image is JPEG or PNG format. Very small or corrupted images may cause failures.
• Credits are released — If a job fails, your credits are automatically refunded. Check your credit balance in Settings.

Low Quality Results

Symptoms: Generated images look unrealistic, have artifacts, or don't match your expectations.

How to improve:

• Use higher-resolution input photos — The AI works better with detailed source images
• Be specific in your prompts — "Rustic Italian trattoria with warm window light" produces better results than "nice restaurant"
• Use negative prompts — Tell the AI what to avoid: "no plastic, no harsh shadows, no oversaturated colors"
• Try different Style Packs — Some combinations work better for certain cuisines
• Generate multiple variations — Request 3-4 variations and compare
• Check the quality score — Images with scores below 70 may need regeneration

Can't Sign In

Google Sign-In issues:

• Make sure you're using the same Google account you registered with
• Clear your browser cookies and try again
• Try an incognito/private browser window

Magic Link issues:

• Check your spam/junk folder
• Magic links expire after 1 hour — request a new one if it's expired
• Each magic link can only be used once — request a new one if you've already clicked it
• Make sure you're entering the correct email address

Credits Not Appearing

• After purchasing: Credits should appear immediately. If they don't, refresh the page. Allow up to 5 minutes for payment processing.
• After plan upgrade: Prorated credits are added based on the remaining days in your current billing cycle.
• On hold: Credits shown as "On Hold" are reserved for in-progress jobs. They'll be released when the job completes or fails.

Job Stuck in Processing

Jobs typically complete within 30-60 seconds. If a job stays in "Processing" for more than 5 minutes:

• Refresh the page — the status may not have updated in your browser
• The system automatically detects and cleans up stuck jobs
• Your credits will be released if the job is cleaned up
• Try submitting the generation again

Images Look Different from Brand Kit

• Make sure Brand Calibration is toggled on in the creation interface
• Verify your Brand Kit has been calibrated (check Team > Brand Kit for calibration status)
• Recalibrate if you've recently changed your photography style
• Style Presets override some Brand Kit settings — check if a preset is active

Team Invitation Not Working

• Invitations expire after 7 days — ask the team owner to send a new one
• Users with an active personal subscription cannot join teams — cancel the subscription first
• Check that the invitation was sent to the correct email address
• The team may have reached its seat limit — the owner needs to upgrade or remove members

Need More Help?

If you can't resolve your issue with the steps above, contact our support team at [email protected]. Include:

• Your account email
• A description of the issue
• Screenshots if applicable
• The job ID (found in your job history) if it's a generation issue